Posted by Amanda Stein on 2023-07-05 | 3 minute read
Collecting customer reviews is essential for sellers of any size, and using a tool like HighFive can automate this process.
Tips for effective Amazon sellers
- Utilize the Amazon Vine reviewer program to get quick reviews.
- Leverage the early reviewer program to attract customers and incentivize them to leave reviews.
- Offer free products or tokens as incentives for leaving reviews.
- Request reviews both physically and online to increase chances of feedback.
- Use product inserts as an offline review request method.
Maximizing Sales with the Power of Amazon Reviews
An Amazon product review is the real ratings that actual shoppers who purchase give to your products. These customer reviews are used as an indicator of the overall quality of the product and the satisfaction of the buyer. When a shopper gives an Amazon product review they signal to Amazon's algorithm and to Amazon's shoppers about the quality of the product. Customer reviews play an important role for both future buyers and shoppers as well as for Amazon itself and they can not be overlooked. .
Note that on top of Product reviews and product feedback that are about your… well… products, Amazon also displays Seller Feedback which relates to your conduct as a seller. You can read more about Amazon seller feedback ratings here.
What are Amazon Product Reviews
There are many ways to collect customer reviews about your product. You can collect a product review manually or using an automation. We'll talk more about automation here where we discuss tools like HighFive that takes the load of collecting reviews off your chest.
You can approach your regular buyers or apply for a special program.
For example, Amazon Vine reviewers are sure to give you quick reviews as well the early reviewer program that attract customers and incentivize them to leave reviews in exchange for free products or tokens.
You could request reviews physically or online. Product inserts are the best known offline review request that helps many sellers come up on top.
Whenever you collect a review, you must stand by Amazon guidelines. Whether you are using fake reviews or solicit reviews from people you aren't allowed to approach, Amazon can and will punish you and can even close your account and take legal action.
If you want to see actual examples and tactics for collecting customer reviews as well as learn how to avoid getting hit by Amazon, visit the Amazon product review guide.
How are Product Reviews collected
Your product reviews serve two main purposes. Each of these purposes has a direct impact on your Amazon listings and your ability to outperform the competition and increase your sales.
Your potential buyers see the customer reviews as an insurance policy. An Amazon product review allows them to buy with ease and not to worry about the quality of the product. Customer reviews also serve as a de-facto FAQ about your product and a change to give more product detail as well as a way to answer pressing questions your buyers might have. This is why it is of great importance for a seller to post and reply to reviews when relevant and leave a positive impression.
This is also evident in the prime location customer reviews take in Amazon’s search interface and even the ability to filter according to “Avg. Customer Review”.
Amazon’s perspective is just as important. Your ratings, specifically positive reviews and negative reviews as well as Amazon seller feedback will all determine your discoverability, whether you appear on searches and affect your chance of winning the Amazon Buy Box and the sopper purchase intent. It can even affect your actual account health in a positive manner. It's a powerful and free way that could help you reach the top.
What is a product review used for
Amazon product Reviews and customer feedback are of paramount importance for Amazon sellers. This is a positive factor that affects everything relating to your Amazon account health - from where you will be listed by Amazon all the way to the chance a buyer will purchase from your seller account.
It doesn't matter if you are a small seller or a big one, if you are selling your own product or reselling someone else's items, you must make collecting customer reviews a habit. HighFive is a free tool that you can use for free. HighFive automates the collection process from customers so you get more reviews and as many positive Amazon reviews as possible.
Frequently Asked Questions & Answers
- Why are customer reviews considered an insurance policy for potential buyers on Amazon?
- How do customer reviews serve as a de-facto FAQ about a product?
- Why is it important for a seller to post and reply to reviews on Amazon?
- What is the significance of the location of customer reviews in Amazon's search interface?
- What is the "Avg. Customer Review" filter on Amazon?
- How can sellers use the feedback in customer reviews to their advantage?
- How can customer reviews provide more product detail?
- Can a seller influence the content of customer reviews?
- How can customer reviews affect a product's visibility on Amazon?
- Why might a potential buyer trust customer reviews more than the product description?
- How can a seller leave a positive impression through customer reviews?
- Can customer reviews answer pressing questions that buyers might have?
- How can customer reviews impact the sales of a product on Amazon?
- What kind of information can potential buyers gather from reading customer reviews?
- How can customer reviews help sellers improve their product listings?
- Can sellers respond to negative reviews on Amazon?
- How do customer reviews contribute to online product research?
- Can customer reviews influence the ranking of a product in Amazon's search results?
- How can a seller encourage customers to leave reviews on Amazon?
- Why is the "Avg. Customer Review" filter beneficial for potential buyers?
Answer: Customer reviews on Amazon provide an assurance to potential buyers about the quality and functionality of the product. They help reduce the risk of purchasing a product that may not meet the buyer's expectations or needs.
Answer: Through customer reviews, prospective buyers can see specific details about the product that may not have been mentioned in the product description. Other customers may have answered questions or addressed concerns about the product that potential buyers might have, serving as a de-facto FAQ.
Answer: Posting and replying to reviews allows the seller to address any issues or concerns, provide additional information about the product and leave a positive impression on potential buyers. It builds trust and rapport with the customers.
Answer: The prime location of customer reviews in Amazon's search interface indicates their importance in the buying decision process. It makes it easy for potential buyers to see the reviews and make an informed decision.
Answer: The "Avg. Customer Review" filter on Amazon allows potential buyers to filter products based on the average rating given by customers who have previously purchased and reviewed the product.
Answer: Sellers can use feedback from customer reviews to improve their products or services, address common concerns, and better understand their customers' needs and preferences.
Answer: Customers often mention specific features or aspects of the product in their reviews, providing more details that can help potential buyers understand the product better.
Answer: While a seller cannot directly influence the content of customer reviews, they can encourage happy customers to leave reviews and promptly address any issues that lead to negative reviews.
Answer: Products with high ratings and positive reviews are more likely to appear in search results and be recommended to potential buyers, increasing their visibility on Amazon.
Answer: Customer reviews are seen as unbiased feedback from people who have actually used the product, making them more trustworthy to potential buyers than a product description provided by the seller.
Answer: A seller can leave a positive impression by responding to reviews in a polite and helpful manner, addressing any issues raised, and thanking customers for their feedback.
Answer: Yes, customer reviews often address common questions and concerns that potential buyers might have, providing additional information to help them make an informed purchase decision.
Answer: Positive reviews can increase customer trust and confidence in a product, leading to increased sales. Conversely, negative reviews can deter potential buyers.
Answer: Potential buyers can learn about the quality, functionality, and reliability of a product, as well as any common issues or concerns, from reading customer reviews.
Answer: Feedback from customer reviews can help sellers identify missing or unclear information in their product descriptions and make necessary improvements.
Answer: Yes, sellers can and should respond to negative reviews in a professional and helpful manner, addressing any issues raised and showing potential buyers that they care about customer satisfaction.
Answer: Customer reviews are a valuable source of information for potential buyers doing online product research, providing real-world insights into the product's performance and value.
Answer: Yes, products with high ratings and positive reviews are more likely to rank higher in Amazon's search results, making them more visible to potential buyers.
Answer: Sellers can encourage reviews by providing excellent customer service, asking for feedback in a follow-up email, or offering incentives like discounts or freebies for leaving a review.
Answer: The "Avg. Customer Review" filter allows potential buyers to quickly identify products with high customer satisfaction, helping them make a more informed purchase decision.